Answer a few questions
Simple, confidential questions about your case. Takes no more than 5 minutes.
Photo or video consultation
Hair loss consultation
Alopecia and hair concerns in men and women — assessed by dermatologists, with no need to travel.
- Medical report in <24h
- Message your doctor after the consultation
- Led by specialist dermatologists
About hair loss
When it is normal — and when it is not
Losing some hair every day is normal. But when shedding becomes intense, prolonged or localised, it may indicate conditions such as androgenetic alopecia, telogen effluvium or inflammatory alopecias — and early diagnosis makes a difference.
Signs to watch for
Progressive thinning on the crown or hairline, diffuse shedding after stress, childbirth or illness, well-defined bald patches, or scaling and inflammation of the scalp.
How we can help
With scalp photographs and your history, the dermatologist identifies the pattern of loss, establishes a diagnosis and defines a treatment plan — the earlier, the better the results.
Which consultation is right for me?
Both start with a clinical questionnaire and 3 photographs, without waiting months for an appointment. What differs is how the dermatologist responds.
When you cannot wait or fix a time
Flexible consultation
In writing, no appointment
Choose this if…
- you cannot guarantee you will be free at a set time;
- you want to submit your case today, even at night;
- you prefer to explain your case in writing, at your pace, rather than on a call.
If photographs lack detail, the dermatologist will request another via patient-area messages before responding.
Report in under 24h · from 60 €
When you want to see and hear the doctor
Booked consultation
By video, on the day and time you choose
Choose this if…
- you want to ask questions and hear answers in real time;
- you trust a treatment more when you see and hear the doctor who recommends it;
- you prefer to decide treatment in conversation, not by reading a report.
What it adds is live time: the dermatologist reviews your photographs before the call, so the consultation is for your questions. Afterwards you receive the same written report as the Flexible consultation.
Speak with the dermatologist when you choose · 120 €
See a dermatologist in 4 steps. No waiting lists
Medical report and treatment plan in under 24 hours.
Send photographs
Three well-lit photos of the affected area from different angles for a detailed assessment.
Choose photo or video
Opt for a flexible photo-based consultation or book a video appointment.
Receive your report
Get your medical report and treatment plan within 24 hours.
Other consultations
Explore the other services from our dermatology team.
Frequently asked questions
Everything you need to know about online dermatology consultations
Complete a medical questionnaire and send 3 photos of your skin concern. A dermatologist reviews your case and sends a detailed clinical report within the timeframe of the plan you choose. If clinically justified, the report includes an electronic prescription.
For most skin concerns, assessment via photographs and a clinical questionnaire allows the dermatologist to define a treatment plan. Some situations, such as assessing moles (nevi), may require in-person observation or further tests such as dermoscopy. In that case, the dermatologist will state this in the report and recommend an in-person consultation.
Online dermatology consultations start at 60€. This includes assessment by a dermatologist, the medical report and a treatment plan tailored to your needs.
MyDermaCare strictly complies with the General Data Protection Regulation (GDPR), ensuring that all personal and medical information is handled confidentially and securely. We do not share or sell your data to third parties.
Yes. When the dermatologist issues a prescription, it is an electronic prescription through Portugal’s national Receita Sem Papel system, accepted at any pharmacy in Portugal.