Direct agreement (network):
the provider is in the network or has an agreement, and the contribution is applied when you pay (you usually pay less “on the spot”, depending on the plan).
AdvanceCare
AdvanceCare dermatology: how reimbursement for your dermatology consultation works
Looking for a dermatology consultation with AdvanceCare is very common — but it is not always easy to find dermatologists with an agreement, and above all an appointment in good time. The good news is that, in many cases, you can still use AdvanceCare through the reimbursement scheme (regime livre): you pay for the consultation and submit the claim with the right documents. On this page we explain, in practical terms, the difference between an agreement and reimbursement, how to claim from AdvanceCare, and what affects the amount reimbursed, so you can go ahead clearly and without surprises.
A AdvanceCare dermatology consultation at MyDermaCare: how to use the reimbursement scheme (regime livre)
If you have AdvanceCare and are looking for a “dermatologist with an agreement”, it is natural to assume that without a direct agreement you cannot use the benefit. In practice, many people can use AdvanceCare indirectly, through the reimbursement scheme (also known as regime livre, depending on your plan).
This means:
- 1
Book the consultation as usual
- 2
Pay the consultation fee
- 3
Receive the documents you need (invoice-receipt)
- 4
Submit the reimbursement claim to AdvanceCare, following your plan’s rules
Who this is for
This route is especially useful when:
- you need a consultation sooner and do not want to depend on in-agreement appointments;
- you want to choose the doctor or service based on trust and availability;
- you want to treat a problem that is getting worse (for example inflammatory acne, rosacea, eczema, urticaria, persistent itching, hair loss, new spots, nail changes);
- you want a dermatological assessment and follow-up with a structured plan, while keeping the possibility of a contribution through your insurance.
AdvanceCare dermatology: the difference between a direct agreement and reimbursement (regime livre)
The biggest confusion when people search for “AdvanceCare dermatology” is usually this: what is an agreement, and what is reimbursement.
In plain terms:
Reimbursement (regime livre):
the provider does not apply a direct discount; you pay for the consultation and claim the money back afterwards, by submitting the documents.
What changes in practice
What actually matters for you:
With a direct agreement: less paperwork, but there may be less choice and a longer wait.
With reimbursement: more freedom and speed, but you have to submit the claim and meet the plan’s requirements.
AdvanceCare teledermatology: can you claim reimbursement?
If you had a teledermatology consultation and want to claim from AdvanceCare, the process is usually straightforward — as long as you have the right documents and submit everything correctly.
Note: whether a video consultation is accepted, and the reimbursement terms, vary by AdvanceCare plan. What matters is submitting the claim with complete, legible documents.
How to claim reimbursement for your teledermatology consultation from AdvanceCare
- 1
Gather the documents you need
As a rule, you will need:
- An invoice-receipt (or an invoice plus proof of payment, where that applies), identifying you and the service provided
- Supporting documents when the plan requires them (for example a prescription, a report, a referral or other attachments)
Practical tip: take a clear photo or scan, without cropping, with every detail visible. That is what most often avoids delays.
- 2
Submit the reimbursement claim (customer area / app / AdvanceCare channels)
On most plans, the claim is submitted:
- through the insurer’s customer area (web) and/or app; or
- by email or the insurer’s form (as set out in your contract).
Look in the menu for options such as “Reimbursements”, “Submit an expense”, “Reimbursement claim” or “Expense notification”, and attach the documents digitally.
- 3
Check the details before you send (to avoid a rejection)
Before you submit, check that:
- the beneficiary’s name and tax number (NIF) are correct;
- the date of the service and the amount paid are visible;
- the document is legible (no shadows or blur);
- the attachments are complete (when your plan requires them).
- 4
Follow the status of the claim
After you submit, follow the process in the customer area or app. If the claim stays “pending”, it is usually because one detail is missing (an attachment, a page of the document, or an incomplete field).
How much does AdvanceCare reimburse for a teledermatology consultation (dermatology video consultation)?
The contribution depends on your AdvanceCare plan (network versus reimbursement), the cover limits, the type of service and the terms of the contract.
To avoid surprises:
- check in your plan (or with customer support) whether a dermatology video consultation is covered for reimbursement;
- check whether there is a cap per consultation or an annual limit;
- always submit complete, legible documents.
What is the deadline for submitting a reimbursement claim to AdvanceCare?
The deadline varies by plan and contract. So you do not lose the right to reimbursement:
- submit as soon as you can after the consultation;
- check the exact deadline in the customer area or in your policy terms.
Frequently asked questions
In many cases, yes — through the reimbursement scheme (regime livre): you pay for the consultation and submit the claim with the documents required, according to your plan.
With a direct agreement (network), the contribution is usually applied at the time you pay. With reimbursement, you pay first and claim the money back afterwards.
As a rule, an invoice-receipt (or an invoice plus proof of payment) and, when required, supporting documents (for example a report or a prescription). What matters is that the documents are complete and legible.
It depends on the insurer and your plan. What matters most is submitting the claim correctly, so you avoid requests for clarification.
Reimbursement is not automatic: the claim is reviewed and approved, and the amount (or whether it is accepted) depends on your plan’s cover and the type of service. To reduce the risk of rejection, submit the claim with every document required, and make sure they are clearly legible.
You can have different covers, but how you use them depends on the rules of each system. If you are unsure, check your plan’s terms before you choose a route.
Other insurers
ADSEDermatology consultation with ADSE: the difference between an agreement and reimbursement, and the documents, steps and deadlines for your claim.
MédisMédis dermatology: the difference between an agreement and reimbursement. Documents, steps and deadlines for claiming your consultation.
MulticareMulticare dermatology: the difference between an agreement and reimbursement. Which documents you need, how to submit, and the deadlines for a claim.