Terms and conditions

By using the service provided by the MyDermaCare platform on this website, the user accepts and agrees to act in accordance with these terms and conditions of use, as well as any future amendments. In these terms, “we” or “our” refers to the MyDermaCare platform, operated by QHealth Lda. “You” or “your” refers to any person using MyDermaCare.

This website is owned by QHealth Lda., company number 518307905, with registered office at Rua 1º de Abril, 1, 2710-094 Sintra, which maintains its operation. The website and its content were designed in accordance with applicable law. On www.mydermacare.pt (the platform or MyDermaCare), you will find a specialised service of dermatological assessments carried out by dermatology specialists registered with the Ordem dos Médicos in Portugal. MyDermaCare is registered with the Entidade Reguladora da Saúde (ERS) under number 176224; the Clinical Director is Dr Filipe Carvalho (professional licence number 55769). Access and use of this website are subject to the following Terms and Conditions. By browsing this website and purchasing our services through it, you agree to act in accordance with these Terms and Conditions. If for any reason you do not agree with their content, you must stop accessing and/or using this website immediately. We reserve the right to change the Terms and Conditions from time to time without prior notice. Amended Terms and Conditions take effect from the date they are published on this website. You should therefore review them whenever you visit this website; continued access and use represent acceptance of the amended Terms and Conditions. QHealth Lda. reserves the right to use personal data entered on this website to contact users directly and send communications related to services provided, including information on new services, clinical updates, educational content and MyDermaCare promotional campaigns. These communications may be sent on the basis of QHealth Lda.’s legitimate interest, provided there is a prior relationship from purchasing services. Users may object at any time using the unsubscribe link in each message or by contacting us as described in our Privacy Policy.

MyDermaCare offers an online dermatology consultation service allowing users to submit information and images of dermatological conditions, which are assessed by dermatologists registered with the Ordem dos Médicos in Portugal and the relevant specialty college. The service includes: • Diagnostic assessment based on images and information provided through the clinical questionnaire; • Clinical recommendations that may include guidance on in-person consultations or additional treatment; • Treatment plan and possible electronic prescriptions when appropriate to the case. Each submitted consultation corresponds to an autonomous medical act, with issuance of a clinical report and mandatory recording in the patient record. Note: This service is complementary and does not replace in-person medical consultations. In emergencies or sudden deterioration, the user should call 112 or attend an emergency service.

To use MyDermaCare services, the user must: • Be over 18 or, for minors, have authorisation from legal representatives; • Ensure information provided during the process is complete, truthful and up to date; • Have access to a device with a camera and an internet connection; • Ensure conditions to provide 3 quality photographs allowing the dermatologist to assess the condition in question. MyDermaCare is not responsible if these conditions are not met by the user; as a rule, there is no refund if photographs are not of sufficient quality.

The online dermatology consultation service requires advance payment of the amount specified at purchase. After payment, a confirmation email is sent. Online dermatology consultations are services that begin immediately after purchase, as they include administrative actions and preliminary analysis of information submitted by the user. By purchasing this service, the user confirms waiving the right to withdraw from the contract, except where failure to provide the service is proven to be attributable to MyDermaCare. As a rule, dermatological assessments are completed within a maximum of 5 (five) working days. This is an estimate and may be exceeded during busy periods, which alone does not justify refund requests. There are no refunds for services provided by MyDermaCare, except in specific cases of non-performance due to failures attributable to the platform. Any therapeutic adjustment (changing medication, doses or introducing new treatment) constitutes a new medical act and requires a new follow-up consultation, subject to the corresponding fee.

QHealth Lda. is not liable for: • Incorrect or incomplete information provided by users; • Inadequate interpretation of clinical recommendations; • Technical problems or communication failures preventing completion of the assessment.

MyDermaCare adheres to the General Data Protection Regulation (GDPR), ensuring users’ personal data are processed securely and confidentially. Images, reports and submitted information form part of the clinical record and are archived in accordance with DGS and Ordem dos Médicos guidance.

All website content, including text, images and logos, is owned by QHealth Lda. or duly licensed. Reproduction of any content without prior authorisation is prohibited.

All contact must be made exclusively to info(at)mydermacare.pt. Questions will not be answered through other channels (including social media). MyDermaCare commits to responding to messages within a reasonable time, not exceeding 5 working days, except in duly justified exceptional situations. For email and platform message responses, customer service operates on working days Monday to Friday, 9am to 6pm (Continental Portugal time). The platform does not replace emergency services. In serious or sudden clinical situations, users should call 112 immediately.

You may access and use this website only for personal, non-commercial purposes. Access and use outside personal, non-commercial purposes is strictly prohibited. You must not use this website: • In any unlawful, fraudulent or commercial way; • To obtain privileged market information about specific brands or digital influencers; • To harm, abuse, embarrass, defame, libel, threaten or harass another person or company, or in any way that invades privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or harmful, as determined by us; • To use our content or services for commercial purposes, including marketing and communication activity or related commercial activity; • To modify or reverse engineer any part of the website; • In any way that interferes with, disrupts or imposes an unreasonable or disproportionate burden on our communications and technical systems, as determined by us; • Using any automated computer code, process, program, robot, crawler, spider, data processor, scraping or screen-scraping alternatives.

We make every effort to ensure information transmitted via the MyDermaCare website and social media is correct and to correct errors or omissions as soon as possible when notified. If you detect any communication error, contact us immediately so we can update and/or correct information if appropriate. However, we are not responsible if information, material or knowledge from third parties on the website is inaccurate or if there are errors or omissions in data, materials or information. We provide no guarantee that the website or any information on it or any third-party website is free of viruses or agents that could harm technology. We disclaim all liability for loss or damage arising from inability to access the website, as well as any use beyond our control. We are not liable for indirect loss or damage suffered or incurred by you that would not be foreseeable when you accessed or used this website, including any services, business opportunities, profits or revenue, or any loss related to your use of this website. Some channels may give access to third-party websites that may contain reviews of various products and services. You are fully responsible for any use of those websites and any attempt to obtain or refrain from purchasing products or services on them. Links to third-party websites are provided for interest and convenience. We are not responsible for loss or damage arising from use of third-party websites or acts, omissions, errors or negligence mentioned on this website. Use of any third-party website is governed by that website’s terms and privacy policy. It is your responsibility to review those before use. We are not liable for loss arising from third-party terms and/or privacy policy or acts, omissions, errors or negligence of any third party.

Prescriptions issued during an online dermatology consultation are valid for the period stated on the document. Issuing new prescriptions, reissuing after expiry, changing medication or requesting additional packs constitutes a new medical act and requires booking a new consultation.

For questions or clarification, contact us at info(at)mydermacare.pt.

By using MyDermaCare, the user declares having read, understood and accepted these Terms and Conditions.

When using our services, and under applicable law (including Article 13-A of Law no. 41/2004), QHealth Lda. may send electronic communications about similar services, informational content or promotional benefits related to dermatology. These communications are intended exclusively for users who have purchased services through the MyDermaCare platform. The user may object at any time by unsubscribing via the link in each email or by sending a request to [email protected].