How to use your insurance or health plan
Learn how to get reimbursement for your online dermatology consultation through your health insurance
Partner health plans: direct discount
If you have a partner health plan (Medicare, ACP, AgilCare, Sorriso Mais, Misericórdias Saúde), the discount is applied automatically to your consultation — no paperwork.
Health insurance: reimbursement via invoice
With health insurance, you pay for the consultation and receive an invoice-receipt prepared for your insurer. Submit it to be reimbursed according to your cover.
Reimbursement process
Four simple steps — the invoice we issue is prepared for insurers to approve.
1. Make payment
Pay as usual through our system (in partnership with EasyPay)
2. Receive the invoice
After the consultation, you automatically receive the invoice-receipt by email
3. Submit to your insurer
Send the invoice to your insurer following your usual reimbursement process
4. Receive reimbursement
Your insurer processes reimbursement according to your cover
Compatible insurers
Direct discount with partner plans
Have one of these plans? The discount is applied automatically to your consultation.
Frequently asked questions
The reimbursement amount depends on your policy and cover. Depending on the insurer, you may receive up to 80% of the consultation fee. Check with your insurer how much will be reimbursed.
Processing time varies by insurer, but usually takes 2 to 4 weeks after submitting documentation.
Usually only the invoice-receipt we provide. Some insurers may request additional documentation, which will be indicated in the process.
Yes. Online consultations are recognised and covered by most insurers in Portugal, especially since the pandemic.