Answer a few questions
Simple, confidential questions about your case. Takes no more than 5 minutes.
Photo or video consultation
Online skin consultation
Stop waiting months for a dermatologist. Send photos of your concern, complete a questionnaire, and receive your dermatologist’s response in under 24 hours.
- Submit your case in under 5 minutes
- Medical report with diagnosis and treatment plan
- 5 days of post-consultation follow-up
Which consultation is right for me?
Both start with a clinical questionnaire and 3 photographs, without waiting months for an appointment. What differs is how the dermatologist responds.
When you cannot wait or fix a time
Flexible consultation
In writing, no appointment
Choose this if…
- you cannot guarantee you will be free at a set time;
- you want to submit your case today, even at night;
- you prefer to explain your case in writing, at your pace, rather than on a call.
If photographs lack detail, the dermatologist will request another via patient-area messages before responding.
Report in under 24h · from 60 €
When you want to see and hear the doctor
Booked consultation
By video, on the day and time you choose
Choose this if…
- you want to ask questions and hear answers in real time;
- you trust a treatment more when you see and hear the doctor who recommends it;
- you prefer to decide treatment in conversation, not by reading a report.
What it adds is live time: the dermatologist reviews your photographs before the call, so the consultation is for your questions. Afterwards you receive the same written report as the Flexible consultation.
Speak with the dermatologist when you choose · 120 €
See a dermatologist in 4 steps. No waiting lists
Medical report and treatment plan in under 24 hours.
Send photographs
Three well-lit photos of the affected area from different angles for a detailed assessment.
Choose photo or video
Opt for a flexible photo-based consultation or book a video appointment.
Receive your report
Get your medical report and treatment plan within 24 hours.
What the online skin consultation is for
Most skin, hair and nail concerns can be assessed online with photographs and a clinical questionnaire.
01
Acne, spots and scars
Assessment and treatment plan adapted to your acne type — inflammatory, comedonal, hormonal or scarring.
02
Pigmentation, moles and changes
Pigmentation, melasma and new or changing lesions that worry you.
03
Eczema, dermatitis and allergies
Itch, scaling, redness and skin reactions — from acute to chronic.
04
Hair loss and scalp
Diffuse shedding, alopecia, dandruff and scalp itch.
05
Nails and skin infections
Nail changes, fungal infections, warts and other superficial infections.
06
Psoriasis and rosacea
Chronic conditions with ongoing care — assessment, plan and adjustments over time.
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4.6 out of 5 on Trustpilot.
Other consultations
Explore the other services from our dermatology team.
Start your consultation in 5 minutes
Clinical questionnaire, 3 photographs, and a dermatologist responds within the plan you choose.
- From 60€
- Dermatologists in Portugal
- Refund guaranteed
Questions about the online skin consultation
Common questions about online dermatology consultations.
It is a dermatology consultation carried out online by a dermatologist. You send 3 photographs of the affected area and complete a clinical questionnaire. The dermatologist reviews the case and sends a report with diagnosis (or clinical hypotheses) and a personalised treatment plan.
For most skin, hair and nail concerns, assessment via photographs and a clinical questionnaire allows the dermatologist to define a treatment plan. Some situations, such as suspicious moles, may require in-person observation or further tests. If so, the dermatologist will state this in the report.
It depends on the plan you choose: up to 5 working days on the Essential plan (60€), 48 working hours on the Priority plan (75€), or 24h — including weekends — on the Urgent plan (100€).
The report is sent by email, with diagnosis or clinical hypotheses, treatment plan and recommendations. You can view it whenever you need and post-consultation follow-up is included to clarify questions.
Yes. If the dermatologist considers it clinically justified in your case, an electronic prescription may be issued with the report. The decision to prescribe is solely the doctor’s and depends on clinical assessment.
If you have warning signs — active bleeding, a wound that has not healed for more than 3 weeks, or a very rapid change in a mole — seek urgent in-person care.
We accept credit and debit cards and MB WAY. Payment is a one-off charge when you submit the consultation.